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Privacy Policy

A legal disclaimer

Hilko Guitars ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (http://HilkoGuitars.com), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect
1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Sign up for our newsletter.

  • Make a purchase in our online shop.

  • Contact us through our website or email.

This information may include:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment information (processed securely through third-party providers)

1.2 Non-Personal Information

We may automatically collect non-personal information about you, such as:

  • Your IP address.

  • Browser type.

  • Operating system.

  • Pages viewed, and the time spent on our site.

  • Referring URLs.

This information is collected using cookies and other tracking technologies to improve your experience on our Site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Send updates about your order status.

  • Deliver marketing communications, if you have opted in.

  • Improve our website and user experience.

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that help us operate our website and process payments (e.g., Printful, Wix, Stripe, or PayPal).

  • Legal Requirements: When required by law or to protect our rights and comply with legal processes.

  • Business Transfers: In the event of a merger, sale, or transfer of some or all of our business assets.

4. Cookies and Tracking Technologies

We use cookies to:

  • Recognize you on return visits to our site.

  • Analyze traffic and improve the functionality of our website.

  • Provide personalized content and advertisements.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our website.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal and business obligations.

  • Opt-Out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in any email.

To exercise any of these rights, please contact us at [info@hilko.be].

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no transmission over the internet can be guaranteed to be completely secure, so we encourage you to take precautions when sharing sensitive information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to address the issue.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the "Last Updated" date at the top.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Hilko Guitars
Email: info@hilko.be
Address: Honsemsestraat 2, 3370 Boutersem - België

Thank you for trusting Hilko Guitars with your personal information.

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